Great opportunity to become part of our Product and Digital team at Service NSW, where you will work on change that matters. You will drive all aspects of product design in an agile environment to deliver user-centred products that provide exceptional customer value and make a difference to everyday lives of NSW citizens.
About Service NSW
Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! Our Product and Digital Team are at the forefront of these positive customer interactions and are leading the way forward for Governments around the globe.
Primary Purpose of the Role
The Senior Product Designer leads end-to-end product design through discovery, framing and iterative development and collaborates closely with a team of Engineers, Product Manager and other subject matter experts.The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.
Key responsibilities include:
Collaborate to understand business requirements and work closely with team members to develop solutions that ensure alignment between customer expectations and product capability
Provide expert, specialist advice to the Product Owner, clients and stakeholders on the application of best practice in product design and delivery of innovative and user-centred product applications, software and solutions
Commit to exploring and finding the right solution for broad user base
Stay up-to-date on the current and best UI and visual design practices and trends
Develop product design artefacts including customer journey maps, services design blueprints and solution prototypes
Define future state vision and value proposition for product design, using customer centric design thinking and related design and innovation methodologies
Experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environments
A portfolio of design work that is clear and professional
Experience with agile and lean philosophies
Extensive experience with data visualisation, branding, visual identity and testing designs with users
Proficiency in HTML / CSS / JS
Experience managing projects, product design and / or software development within an Agile / DevOps environment will be an advantage
Experience and preference for working in collaborative, cross functional team including engineers and Product Managers. Examples of coaching and mentoring less experienced designers viewed positively
Remuneration SNSW Grade 9/10 – The package includes base salary range of $109,079 to $131,382, plus employer’s contribution to superannuation and annual leave loading.
How to apply: To apply for this role you need to submit an application through the NSW Government job site http://iworkfor.nsw.gov.au When applying you MUST:
Provide a cover letter and resume that details your experience and how you meet the capabilities of the role.
Please note that your employment at Service NSW is subject to a satisfactory national criminal record check. Applications close on: Sunday, 19th August, 2018 [11:59 p.m.]
For a confidential discussion about this role, or the Service NSW recruitment process, please contact Lauren Johnson Resourcing Advisor, Service NSW, by email at: email@example.com
For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email firstname.lastname@example.org between 8:30am – 5:00pm, Monday to Friday.
Sydney Region-Sydney City
Total Remuneration Package:Package includes a base salary range of $109,079 – $131,382, plus employer’s contribution to superannuation and annual leave loading.