The ESFA is responsible for delivery and operation of the new apprenticeship service. This service provides access for employers to funding and training providers to deliver apprenticeships to their staff. The service is currently available to employers that pay the apprenticeship levy and we are now delivering further transformation of the service to bring other employer groups and other delivery partners onto the service.
The recently introduced apprenticeship service is expanding through 18/19 and beyond, scaling up as we expand to more users.
This role will be key in scaling up supporting the delivery of the apprenticeship service customer engagement and voice of the customer strategies, engaging all users (employers, providers, individuals and stakeholders) by promoting the benefits of the service, demonstrating how to use the service, and encouraging feedback. To work across government departments and stakeholders to ensure that we are joining up activity where appropriate, and contributing to the apprenticeship growth plan
This is a chance to work on the Apprenticeship Service, with people who value design and create work you’re proud to talk about.
• As an interaction designer you’ll work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user-centred public services.
• As an interaction designer your job will be to design accessible public services that are simple enough for everyone to use.
• You’ll be excited by the challenge of creating digital services that work across multiple channels, devices, browsers and platforms.
• You’ll be able to see the bigger picture as well as the fine detail, and be able to sketch in code as well as on paper.
• You’ll understand the way that the internet works and how to design in an agile environment.
• You’ll want to help the government transform they way it delivers services, so that they’re more efficient, simpler, faster and easier to use.
• Understand user needs and how to design services that meet them
• Design user-centred interfaces and transaction flows
• Create and iterate prototypes to test and communicate ideas
• Work with user researchers and front-end developers to turn concepts into user-centred services
• Ensure that the design of services is consistent, both internally and with the rest of GOV.UK
• Contribute to cross government interaction design patterns and standards
• Contribute to the wider community of designers in government
Skills and experience
The ideal candidate will:
• Know how the internet works
• Have a design related degree, or relevant industry experience
• Be able to sketch and prototype on paper and in HTML
• Be able to work quickly in an agile environment
• Be able to explain ideas in a way that other people understand
• Welcome the constructive criticism of their work
• Be able to constructively review the work of others
• Know how to interpret user research
• Have a basic understanding of typography
• Know how to design accessible, secure, responsive user interfaces
• Understand how form and function work together
• Know how to remove complexity from services
• Explain design decisions and be able to represent a service at a service assessment
• Assess a service and give constructive feedback
• Put forward the case for design with a product manager
• Collaborate on designs with a developer
• Engage the whole multidisciplinary team with the design process
• Lead a workshop
• Work at pace
• Maintain the ESFA pattern library
• Organise and host the design clan
We’ll assess you against these competencies during the selection process:
You will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.
The Institute for Fiscal Studies recently said, “the biggest difference between public and private sectors remains the value of employer contributions to public service pensions. These are much more generous in the public sector than in the private sector”.
If you have accrued pension rights in another pension scheme, you may be eligible to transfer these rights into the Civil Service Pension Scheme.
Your annual leave allowance will be 25 days, increasing by one day every year to a maximum of 30 days after five years’ service.
In addition, all staff receive the Queen’s Birthday as a privilege one-day holiday in addition to eight days’ bank and public holidays.
Flexible Working and Family Friendly Culture
We offer flexible working arrangements that recognise the importance of a good work/ life balance. We offer support with childcare and holiday play schemes costs by providing childcare vouchers for staff who meet the eligibility criteria. There is also a generous maternity/adoption/paternity leave package.
Flexible working is open to everyone regardless of their personal circumstances, where business or operational needs allow. For example, we offer: job share, compressed hours, term-time working, and part-time working.
Development and Progression
We exist to support lifelong learning, offering all staff a minimum of five days formal learning and development every year, supported by ongoing professional development and opportunities for professional accreditation. We also have many different talent schemes and groups to help you achieve your full potential.
If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
Terms and conditions of candidates transferring from ALBs and NDPBs:
1. Bodies that are not accredited by the Civil Service Commission and are not able to advertise on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.
2. Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries will be offered at band minima, but there is some flexibility where this would cause a detriment to the individual.
3. Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms and staff appointed on promotion will move on to modernised DfE terms. Salaries will transfer over, but be capped at the DfE band maximum.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via firstname.lastname@example.org soon as possible before the closing date to discuss your needs
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
DfE currently offer both a Salary Sacrifice and an enhanced “Salary Plus” childcare voucher scheme to support employees with childcare costs. “Salary Plus” will be open to employees who join DfE prior to 2 May 2018, but will close to new entrants who haven’t made an application to the scheme by this date. Salary sacrifice will be open to staff until October 2018. Any move across the Civil Service on or after October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.
The Department for Education’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address CentralRecruitment.Operations@education.gov.uk
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.
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