Centers of Excellence will soon be accepting applications for a GS-15 Customer Experience Specialist. The target date for when this position will be officially open to application has not yet been determined. If you’d like to be notified when this position is open, sign up to our mailing list.
Location: Washington, DC
Salary Range: GS-15 – $105,123 to $136,659
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.
Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors
As a Customer Experience Specialist with the IT Modernization Centers of Excellence (COE), you’ll lead the effort to help our agency partners develop a deep understanding of their users and the real problem they’re trying to solve.
You will drive research activities, derive insights, generate concepts, communicate those concepts visually, and work with developers and product managers to build and test them. You will foster best practices in user-centered design within the CoEs and across the federal government through advocacy and coaching.
Your work will include aligning stakeholders, talking to end users, turning vague ideas into concrete priorities, and minimizing risk by using techniques like contextual inquiry, journey mapping and design studios. And you’ll do all this in a spirit of partnership, with a sense of humility and empathy for our partners and the people who use their systems.
To be successful you’ll need consulting experience along with a background in a user-centered design or strategy discipline such as digital strategy, service design, user experience design, content design/strategy, user research or product management.
If you would like to learn more or if you’d like to be notified when the application is open, please sign up here.